Shipping Policy

Thank you for choosing Vivilly! Here's what you need to know about our shipping process:

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Order Confirmation: Once your payment is completed, your order is confirmed immediately.

Dispatch Time: We take 1-6 days to dispatch your order, depending on the availability and production time of the products.

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Delivery Time: Once dispatched, you can expect to receive your parcel within 3-7 business days. Please note that delivery times may vary depending on your location and courier services.

Tracking Details: You will always have access to tracking details, allowing you to stay informed about the status of your order.

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Packaging: At Vivilly, we are a small business with a dedicated team who meticulously pack your orders to ensure they arrive safely and without damage in transit.

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Delivery Estimates: Most orders are delivered within 7-9 business days. Please note that Monday to Friday are considered as business days, excluding public holidays.

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Possible Delays: While we strive to provide timely deliveries, delays in transit can occasionally occur due to unforeseen circumstances such as weather conditions or roadblocks. Please understand that such delays are beyond our control.

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Order Cancellations: Once an order is placed, it cannot be cancelled.

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We appreciate your understanding and patience. If you have any questions or concerns about your order, please don't hesitate to contact us.